Program Details

IBcon's Smart Building Conference Program will feature domain experts from around the globe presenting case studies and sharing insights on building automation systems, controls, and integration. Topics will explore the organizational alignment, skills development, and change management required to support the intelligent integration of business processes within high-performance building ecosystems. We're continuously adding sessions and speakers — check back regularly for updates!

Program content, dates and times subject to change without notice.

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By Track | June 3 | June 4 | (Click here for PRE-CON details)
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Amenities and Customer Experience

Tech-Enhanced Tenant Experiences: Overcoming Tech Deployment Challenges in Modern Amenities

Date: 6/3/2025 Time: 1:45 pm - 2:30 pm Location: Expo

As tenant expectations evolve, commercial real estate owners and operators are leveraging technology to enhance building amenities, from smart access and personalized climate control to AI-driven concierge services. However, deploying these innovations at scale presents challenges, including integration with legacy systems, data security concerns, and balancing convenience with operational complexity. This session will explore strategies for overcoming these hurdles, ensuring seamless implementation, and maximizing user adoption. Panelists will discuss best practices for selecting scalable solutions, managing vendor partnerships, and aligning technology investments with long-term asset value while delivering frictionless, high-impact tenant experiences.

Moderator:

Brett Fisher ServiceNow

Brett Fisher Senior Director, Product Management, Workplace Service Delivery Brett Fisher is the Senior Director of Product Management for Workplace Service Delivery, and is tasked with defining and executing on the roadmap for

Brett Fisher

Senior Director, Product Management, Workplace Service Delivery

ServiceNow

Brett Fisher is the Senior Director of Product Management for Workplace Service Delivery, and is tasked with defining and executing on the roadmap for the platform. Previously, he was a Senior Manager at Deloitte Consulting, with responsibilities in leading the IWMS practice. Brett has a decade of experience in leveraging technology to enable the Corporate Real Estate (CRE) function. He has led real estate technology strategy engagements, inclusive of technology system selection and modernization programs. He has relationships with real estate leaders, orchestrated the relationships with a variety of technology partners, and is a published thought leader, commenting on the future of real estate technology.

Speakers:

Tom Karounos Tishman Speyer

Tom Karounos Global Head of Building & Hospitality Technology Tom Karounos, Global Head of Building & Hospitality Technology, leads strategic technology implementation and operational support for Tishman Speyer’s

Tom Karounos

Global Head of Building & Hospitality Technology

Tishman Speyer

Tom Karounos, Global Head of Building & Hospitality Technology, leads strategic technology implementation and operational support for Tishman Speyer’s global real estate portfolio. With 25+ years of IT experience, including seven at Tishman Speyer, he brings extensive technical expertise and leadership across diverse enterprise environments. A key member of Tishman Speyer’s IT Leadership Team, Tom collaborates closely with the firm’s venture capital, construction, engineering, and property operations teams to drive innovation and efficiency.

Brandon Van Orden Cousins Properties

Brandon Van Orden SVP, CIO Brandon Van Orden is SVP & CIO for Cousins Properties Incorporated based in Atlanta. He is responsible for Cousins technical vision and all aspects o

Brandon Van Orden

SVP, CIO

Cousins Properties

Brandon Van Orden is SVP & CIO for Cousins Properties Incorporated based in Atlanta. He is responsible for Cousins technical vision and all aspects of the Information Technology organization including people, strategy, development and operations. Prior to joining Cousins in 2016, Brandon was VP of Global Applications for Novelis and prior to that he was with GE Energy for 12 years where he held a number of IT leadership roles increasing in responsibility after he graduated from the GE Information Technology Leadership Program in 2003.

Jim Whalen BXP

Jim Whalen SVP, CTO Jim Whalen serves as SVP and CIO/CTO responsible for the direction and implementation of technology and applications at Boston Properties, a fully int

Jim Whalen

SVP, CTO

BXP

Jim Whalen serves as SVP and CIO/CTO responsible for the direction and implementation of technology and applications at Boston Properties, a fully integrated real estate investment trust and one of the largest owners and developers of Class-A office properties in the United States. Over a 27-year IT career, Jim has supported real estate operations ranging from residential, construction, public housing, commercial office and retail.