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On the Cover

MAUREEN EHRENBERG

PRESIDENT

GLOBAL INTEGRATED FACILITIES MANAGEMENT (IFM)
JLL

financial services industries, and so on. At a very high
level, we see some consistency from business leadership
expectations for IFM within those industries. When it
comes down to the different types of real estate assets
(for example, industrial versus retail versus office), that
is when you start to see a difference in the application of
services and processes.

JLL is a real estate services firm organized around inves-
tors and occupiers of real estate. For example, we have
brokerage, investment management, research, digital
businesses and products, strategic consulting, devel-
opment and project management. As the industry and
market changes, our customers’ needs are shifting and
transforming; we add value in delivering and advising on
what is leading and relevant, providing best-in-class ser-
vices for their continuously evolving needs. Our clients
Maureen Ehrenberg currently serves as JLL’s President of expect us to provide them with thought leadership, lead-
Global Integrated Facilities Management (IFM). She is a ing edge products, how to apply them, proof points, and
Commercial Real Estate executive with over 30 years of the ability to execute and measure the results.
experience and is an internationally recognized expert in
corporate real estate and the facility management field. What are the major projects you’ve been working on this
She is responsible for providing the strategic direction and last year?
vision for the IFM business; investments, development There are three primary areas. The first is corporate
roadmap, and services execution and delivery. social responsibility. Social responsibility is really about
an organization’s brand and purpose. It has an impact on
Tell us about your role in the organization. all stakeholders from shareholders and employees to the
I’m part of our Corporate Solutions organization and public and the environment. It is part of the company’s
lead the global facilities and workplace delivery. We brand and a key element in attracting new talent. When an
focus holistically on the solutions we develop for clients organization looks at employee attraction and retention
from human experience curation, smart buildings, digital and why people come to work for certain companies and
process flows, energy management, maintenance, engi- why they want to stay, the real estate facility strategy can
neering, as well as our supply chain. It is the converged have a significant impact. So, we need know and under-
delivery of the built environments we are operating. These stand how facilities support CSR and reflect the brand
services include the strategy and success measures and enable the mission for that business.
around deployment and execution.
The second major area for many clients is the IoT. They
We operate globally and are delivering across multiple are interested in creating a smart workplace, having an
regions of the world, in many industry verticals. This gives employee experience app, allowing the individual con-
us exposure to different sectors, like higher education, sumers of the space to interact directly with their work-
healthcare, life sciences/pharma, the technology and space. Taking the friction out of navigating the workplace

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