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How Cove’s Unified AI-Powered Building Platform is Reshaping Property Operations

March 18, 2026 | Adam Segal, CEO, Cove
Jeremy Scott, CTO, Cove
4 min read
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Commercial real estate teams are being asked to deliver more with less. Tenants expect hospitality-level service. Ownership demands tighter reporting and risk control. At the same time, AI is quickly becoming a defining advantage for portfolios that have the right operational foundation in place. Yet most buildings still run on fragmented systems that slow teams down and obscure insight. Cove was built as a unified, AI-powered operating platform that connects building operations, tenant experience, visitor management, and portfolio intelligence into a single operational backbone.

Today, too many property teams juggle work order platforms, access control systems, visitor tools, communication channels, spreadsheets, and manual processes that rarely connect. Information exists everywhere, but it is difficult to turn into coordinated action or portfolio-wide visibility. Without a centralized system of record, even the most promising AI initiatives struggle because the underlying data is scattered and inconsistent.


The market is shifting toward unified building operations platforms that connect daily property workflows with tenant experience in a single system of record. Instead of layering on another point solution, these platforms centralize operations, standardize processes, and create a reliable data foundation. That foundation is what allows AI to move from theory to measurable operational impact.


Backed by industry leaders including John Fitzpatrick, Senior Managing Director and Chief Technology Officer of Alternate Asset Management at Blackstone and Realcomm Chairman, Cove represents a broader shift in how institutional owners think about building technology: not as a collection of tools, but as core operational infrastructure. Increasingly, the largest owners in the world are not just adopting software. They are partnering on platforms that will define how AI is embedded into the built environment over the next decade.


As Fitzpatrick explains, “In Cove, we have found a company that we believe can help landlords shape the future of work. Cove sets a new standard for technology in the built environment, and we are excited to embark on this partnership.”


From Point Solutions to a System of Record

For years, real estate technology evolved through specialized tools. One vendor handled access control. Another managed maintenance. A different system handled visitor registration. Communication often happened through email, paper logs, or phone calls.

While each solution solved a specific problem, the burden of stitching them together fell on already stretched property teams.


Today, operators are looking for a system of record for the building. They want a single environment where staff, tenants, engineers, and security can coordinate work, see what is happening in real time, and understand performance across an entire portfolio.

This is where Cove changes the equation. Instead of adding another login, Cove becomes the layer that connects existing infrastructure while standardizing workflows across assets.


A Practical Approach to AI in Buildings

AI in real estate is often discussed in abstract terms. Operators, however, need practical outcomes: faster resolution times, fewer errors, better visibility, and reduced manual work.

The industry is also reaching an inflection point. The buildings that have centralized their operations into a connected system are creating the deepest and most reliable pools of data for AI to learn from. Every work order, visitor entry, communication, approval, and response becomes a signal. Over time, that intelligence compounds, giving those properties a widening advantage over assets still relying on fragmented tools and disconnected records.


Cove’s approach centers on layering intelligence onto the operational data already flowing through the property. Because visitor traffic, maintenance history, and communication patterns live in one environment, teams can start to see trends, surface risks, and act earlier.

The promise of AI becomes tangible when it saves hours each week for on-site teams. And the earlier a portfolio centralizes its systems, the faster that advantage accelerates.


Meeting the Expectations of the Modern Tenant

Tenant expectations have changed dramatically. People are used to mobile access, real-time updates, and self-service tools in nearly every part of life. They expect the same from their workplace.


That means being able to submit requests in seconds, receive status updates automatically, invite guests without friction, and enter the building without confusion at the lobby.

When these experiences work, the property team looks organized and responsive. When they break down, frustration is immediate and visible.


Cove allows tenants to interact with management through a consistent interface while routing tasks behind the scenes to the right teams. Instead of calls and emails, requests become trackable workflows with accountability and data.


Proof in the Field

Adoption ultimately comes down to results.


Cove supports operations across hundreds of millions of square feet, partnering with leading institutional owners and operators such as Nuveen, RXR, Blackstone, Cushman & Wakefield, Beacon Capital Partners, BioMed Realty, Silverstein Properties, and others to power daily workflows inside some of the most recognized assets in the country, including the Willis Tower, the Chrysler Building, and 333 Commerce, often nicknamed the Batman Building.


Across these portfolios, teams report measurable improvements in engagement, operational throughput, and visibility. Buildings have seen strong growth in tenant app adoption, faster work order completion, and tighter coordination between management, engineering, and security.


These outcomes matter not only for efficiency but also for competitiveness. In markets where tenants have options, service quality increasingly influences leasing decisions, renewals, and long-term asset value


Where the Market Is Headed

The direction of travel for commercial real estate technology is clear. Owners and operators are consolidating vendors, prioritizing integration, and demanding platforms that support both hospitality-level experiences and rigorous operational control.


The era of disconnected tools is giving way to connected ecosystems.


For property teams, that shift means fewer manual handoffs, better data, and more time spent on the relationships that make buildings successful.


For tenants, it means smoother, more predictable days at work.


And for ownership, it creates confidence that the asset is running the way it should.


Want to understand what this looks like inside your property? Book a demo hereto see how Cove will drive consistent performance across your portfolio.

Adam Segal, CEO, Cove
Adam Segal is the co-founder and CEO of Cove, a leading SaaS platform for commercial real estate that unifies building operations and tenant experience. Trusted by major owners like Blackstone, Nuveen, RXR, and Cushman & Wakefield, Cove powers iconic properties including Willis Tower, 75 Rockefeller Plaza, and U.S. Bank Tower.




Jeremy Scott, CTO, Cove
Jeremy Scott is the co-founder and CTO of Cove and has led more than a decade of technology and product development behind the company’s real estate property management platform. He oversees Cove’s product roadmap and, with a Ph.D. in Computer Science from MIT, brings unique ideas to how modern platforms and AI are reshaping commercial real estate.

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