Breaking Down the Walls in your Management Technology Stack
The last “View from the Top” webinar highlighted an important shift taking place in commercial real estate, as the walls break down between stakeholders and their solution providers within the technology stack.
Especially in the last year, we’ve seen complex commercial developments that are completely integrated into their communities – far beyond the traditional owner-tenant relationship. There are now entire ecosystems of people and solutions that need to work together for building operations to run smoothly. This encompasses everything from facility management software, security, accounting, and everything in between.
Ideally these ecosystems are tied together by a common ground that connects all stakeholders and their interactions, providing ever-increasing and important context to the data and the stakeholders producing it. This means that data, and the systems housing it, cannot be isolated by department or function. When those ‘boundaries’ do exist, everyone involved inevitably wastes time entering repetitive data into multiple software programs, exporting and normalizing it for analysis.
Historically, end users couldn’t connect the software systems within their management stack because vendors wanted to draw distinct lines in the sand with their competitors. Today, software providers serving commercial real estate clients are realizing that they must work together – even if portions of their platforms compete – for the betterment of their customers.
Contradictory as it seems, complex environments are a virtue when the goal is to seamlessly connect stakeholders and their preferred software. With so much at play, it is essential that everyone understands exactly what is needed for success and is motivated to work toward a large-scale, common goal. That provides strong incentive to open the connections between departments, external partners and their associated systems needed to run daily operations as effectively and efficiently as possible.
One World Trade Center in New York is a standout example of this. The owner, operator, major tenants and key vendors all use the AwareManager platform for day-to-day facility management software, yet there are integrations that connect directly with critical systems outside of our platform – namely accounting – to ensure that all the correct information is shared at the right time and with the right people.
With all that sensitive and essential information being used and stored, cybersecurity is, or should be on everyone's mind. Given the headlines we see in every news cycle and the potential risks in the built environment. Creating secure, managed conduits between the various stakeholders with robust authentication and defined relationships makes it easier to identify suspicious activity. In other words, organized common ground carries less inherent risk than a chaotic environment of one-off integrations and redundant systems.
When these walls are broken down, critical context is added to the data for effective decision making. For example, think about energy management. Rather than looking at energy usage in a vacuum, facility managers should see how energy usage relates directly to tenant behavior. If energy data is overlaid with data from your facility management system, you can easily see the energy usage curve and how it affects both tenant satisfaction and the workload of your building staff by assessing the total number of hot and cold calls. This is incredibly important when you want to make decisions about cutting energy costs without impacting the tenant experience.
Solution providers are now putting the best interests of their clients first, enabling smarter decision making and more efficient operations based on data rather than instinct. That’s something we can all agree on…
This Week’s Sponsor
AwareManager provides facility management solutions for the world’s most recognized facilities & organizations, including world-class commercial & residential property portfolio management firms, corporations, sports organizations & hospitals nationwide. Visit www.awaremanager.com.
UPCOMING REALCOMM WEBINARS
Controlling a Building from Your Phone – OCCUPANT EXPERIENCE Platforms Arrive - 2/28/2019
The initial focus in mobile technologies was on meeting room reservations; then came lighting, heating and cooling, then access control. Over the last 24 months it has become apparent that there are many more occupant experiences that can be delivered via mobile phone. Managing parking, reporting maintenance issues, ordering coffee, scheduling an exercise class, viewing security cameras, and other applications were quickly added to the list. With so many options and approaches available, what are the best strategies for occupant experience? Build versus buy, functionality selection, solution integration and ongoing support are just some of the topics to be addressed by the industries’ most respected professionals.
Chuck Niswonger has over 30 years of successful leadership experience in technology-related roles that range from operating his own consulting company (www.nicenets.com) to directing the IT strategy of a real estate investment management firm to manufacturing and technology-enabled education. Chuck has also been the chair of the Realcomm Investment Management (IM) Advisory Council for the last ten years, managing content selection for the conference educational sessions, IM forums, workshops and webinars.
Matthew Lennan has been integrating IT and building system technologies for more than 30 years. He has developed and implemented computing infrastructures for global financial firms, major healthcare facilities, manufacturing, entertainment complexes and traditional smart buildings. Most recently, Matthew has been working in software development to refine the customer experience for smart buildings in Office, Retail and Residential environments. He is currently responsible for driving Innovation across Oxford Properties’ portfolio.
Jared Summers is a motivated execution-oriented high performance individual who has extensive experience managing large-scale global programs. He brings a unique ability to understand and articulate complex technologies in a relatable way while rapidly fielding innovative capabilities. Currently Jared is the Data, Analytics & Technology Manager at ExxonMobil, delivering on the promise of transformational change enabled by digital technologies across the entire global real estate portfolio.
Elizabeth Dukes is the Co-Founder and CMO of iOFFICE, the leading workforce-centric IWMS software and the first 100% SaaS platform designed for the Digital Workplace. Dukes drives strategy for iOFFICE and advocates for the confluence of people and technology that unleashes the full potential of the workforce and the workplace.
Matt leads the product development and roadmap strategy for Modo Labs. With broad experience across mobile and audience engagement, along with a customer-centric mindset, he is the company’s product leader for both Workplace and Campus solutions. Matt and his development team continue to enhance the Modo no-code platform, empowering higher education and enterprise organizations to quickly create personalized applications and ensure students and employees have access to the information they need most.
Joshua has over 15 years of successful leadership experience with early-stage disruptive companies. He has an extensive background in property technology, focusing on amenities that drive tenant experience across commercial real estate, multifamily residential and student housing. Josh has lead national sales and support teams with an emphasis on customer success, brand recognition, and occupant experience.
As Head of Sales, Nick is responsible for leading the sales organization including domestic sales, product implementation and customer success. Nick’s 20+ years’ involvement with technology dates to the 90s when Peapod did its best to teach him UNIX. Nick’s IT responsibilities over his various positions have included End User Support, System/Platform Administration, Business Continuity Management and Project, Facilities, Procurement, Contracts & Maintenance. Most recently Nick served as Vice President at Environmental Systems Design (ESD).